Privacy Policy
Last updated: May 9, 2026
1. Introduction
Welcome to MarketRoom.ai ("MarketRoom", "the Platform", "the Website", "the Service", "we", "us" or "our").
This Privacy Policy explains how MarketRoom.ai collects, uses, stores, processes, shares and protects personal information when users access or use our Website, Platform, dashboard, artificial intelligence tools, subscription services, credits, content, reports and any other service or feature offered by MarketRoom.ai.
By using the Website or the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you should not use the Website or the Service.
2. Information We Collect
2.1 Information Provided by the User
When you create an account, use the Service, purchase a subscription or contact us, you may provide information such as:
- Name
- Email address
- Phone number, if provided
- Login and account details
- Country, language and user preferences
- Support request content
- Any other information you choose to provide
2.2 Payment and Billing Information
When you purchase a subscription, credits or any paid service, we may collect or receive payment-related information, such as:
- Plan or subscription type
- Payment status
- Purchase and renewal dates
- Amounts paid
- Invoices or receipts
- Refund or chargeback status
- Information received from payment providers
Payment information is processed by our third-party payment processor and is not stored on MarketRoom's servers. Full credit card details or other sensitive payment details are not stored directly by MarketRoom.ai, unless expressly stated otherwise. All purchases are final and non-refundable per our Refund Policy.
2.3 Investment-Related Information and Portfolio Data
As part of using the Service, users may enter or provide information related to financial markets, including:
- Stock lists
- Portfolio holdings
- Watchlists
- Investment ideas
- Analysis preferences
- Questions and prompts
- Files, notes or data uploaded by the user
This information is used to provide the Service, generate analysis, produce reports, operate AI agents and improve the user experience. MarketRoom.ai does not use this information to provide regulated or personalized investment advice.
2.4 AI Interaction Data
When using AI tools or AI agents, we may store and process:
- Questions and prompts entered by the user
- Responses and outputs generated by the Service
- Reports and analyses
- Usage history
- Interactions with AI agents
- Ratings, feedback or actions performed by the user
- Logs related to the generation of outputs
2.5 Technical and Usage Data
When you use the Website or the Service, we may automatically collect technical information, including:
- IP address
- Browser type
- Device type
- Operating system
- Device or session identifiers
- Pages viewed
- Actions performed on the Website
- Usage times
- Performance and error data
- Referral source
- Approximate location based on IP address
- Logs for security, fraud prevention and operational purposes
2.6 Cookies and Similar Technologies
MarketRoom.ai may use cookies, pixels, tags, local storage and similar technologies for:
- Operating the Website
- Login and user identification
- Security
- Saving preferences
- Measuring usage
- Improving user experience
- Analytics
- Marketing and advertising, subject to applicable law and user preferences
More information is available in the MarketRoom.ai Cookie Policy.
3. How We Use Information
MarketRoom.ai may use the information collected for the following purposes:
- To operate, maintain and provide the Service
- To create and manage user accounts
- To generate AI analyses, reports, insights and outputs
- To analyze portfolios, stocks and watchlists
- To process payments, subscriptions, credits, invoices and refunds
- To provide customer support and technical support
- To improve the Website, product, models, features and user experience
- To personalize the Service
- To detect, prevent and address bugs, misuse, fraud, hacking attempts or prohibited activity
- To analyze usage data and performance
- To send service, operational, legal or security-related communications
- To send updates, offers or marketing messages where permitted by law or based on user consent
- To comply with legal, regulatory, tax, accounting and reporting obligations
- To protect the rights of MarketRoom.ai, including handling disputes, chargebacks, claims or legal proceedings
We do not use your personal data or portfolio information to provide personalized investment advice. Platform analysis is generated automatically from publicly available data and does not take into account your individual financial situation, goals, or risk tolerance.
4. Legal Bases for Processing
Where privacy laws such as the GDPR, UK GDPR or similar laws apply, MarketRoom.ai may rely on one or more of the following legal bases:
- Performance of a contract - where processing is necessary to provide the Service, manage the account, process payments or perform the Terms of Service
- Consent - where the user has given consent for specific processing, such as non-essential cookies or marketing communications
- Legitimate interests - such as securing the Service, preventing fraud, improving the product, analyzing usage, supporting users and protecting rights
- Legal obligation - where processing is required to comply with applicable law, tax, accounting, regulatory obligations or official requests
- Legal claims - where processing is necessary to establish, exercise or defend legal claims, demands, disputes or proceedings
5. Use of AI and Model Providers
MarketRoom.ai uses artificial intelligence, AI agents, models, automation systems and external or internal infrastructure providers to operate the Service.
To generate analyses and reports, information entered by the user, including prompts, portfolio data, stock lists, questions, preferences and User Content, may be processed by AI systems and service providers acting on behalf of MarketRoom.ai.
This information may be used for:
- Generating analyses and outputs for the user
- Operating AI agents
- Improving the reliability, quality and performance of the Service
- Troubleshooting errors
- Detecting misuse or prohibited activity
- Maintaining analysis history for the user
- Improving the user experience
MarketRoom.ai does not intend to sell users' portfolio data to third parties.
Where available and commercially reasonable, MarketRoom.ai will seek to configure AI providers so that users' personal information is not used to train general-purpose models of those providers, unless otherwise disclosed or unless appropriate consent is obtained.
6. Sharing Information with Third Parties
MarketRoom.ai may share personal information with third parties only as needed for the purposes described in this Privacy Policy, including:
- Hosting and infrastructure providers - for storage, cloud services, operations and security
- AI and data processing providers - for generating analyses, reports and outputs
- Payment providers - for processing payments, subscriptions, refunds and invoices
- Analytics providers - for measuring usage, performance and improving the Service
- Customer support providers
- Security and fraud prevention providers
- Professional advisers - such as lawyers, accountants, tax advisers, auditors and business consultants
- Authorities, courts or regulators - where required by law, court order, legal process or regulatory request
- Business transferees - in the event of a merger, acquisition, restructuring, sale of business, transfer of assets or similar transaction
MarketRoom.ai does not sell users' personal information for money.
However, the use of certain advertising, analytics or remarketing tools may be considered a "sale" or "sharing" of personal information under certain privacy laws. Where applicable, MarketRoom.ai will allow users to exercise opt-out rights in accordance with applicable law.
7. International Data Transfers
MarketRoom.ai operates through services and providers that may be located in different countries, including Israel, the United States, the European Economic Area, the United Kingdom and other jurisdictions.
As a result, personal information may be transferred to, stored in or processed in a country other than the user's country of residence.
Where required by applicable law, MarketRoom.ai will use appropriate safeguards, which may include contractual agreements, recognized transfer mechanisms, confidentiality obligations, security commitments or other measures required for the lawful transfer of personal information.
8. Data Retention
MarketRoom.ai will retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Type of Information | Possible Retention Period |
|---|---|
| Account details | As long as the account is active and for a reasonable period after closure |
| Subscription and payment data | As required for legal, tax, accounting and legal defense purposes |
| Analysis history and AI outputs | As long as the account is active, unless deleted earlier or retention is required for legitimate purposes |
| Prompts and User Content | As long as required to provide the Service, security, support or legal protection |
| Technical and security logs | Usually for a limited period, unless longer retention is required |
| Support requests | As long as needed for support, documentation, service improvement and legal protection |
| Marketing preferences | Until unsubscribe or deletion request, subject to suppression lists |
When information is no longer required, MarketRoom.ai may delete it, anonymize it or aggregate it in a way that no longer identifies the user.
9. Data Security
MarketRoom.ai applies reasonable technical, organizational and administrative measures designed to protect personal information against unauthorized access, misuse, loss, alteration, disclosure or destruction.
These measures may include, as appropriate:
- Access controls
- Encryption or similar protections
- Security monitoring
- Limiting access to relevant providers and personnel
- Backups
- Fraud and abuse prevention measures
- Security testing and improvements
However, no system is completely secure. MarketRoom.ai cannot guarantee absolute security of information transmitted or stored through the Service.
10. User Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
- The right to receive information about how your information is processed
- The right to access personal information
- The right to correct inaccurate information
- The right to delete personal information
- The right to restrict processing
- The right to object to processing
- The right to data portability
- The right to withdraw consent where processing is based on consent
- The right to unsubscribe from marketing communications
- The right to file a complaint with a competent data protection authority
To exercise your rights, you may contact us at:
support@marketroom.ai
We may request verification of your identity before handling your request. Certain requests may be subject to limitations or exceptions under applicable law, including where retention is required for security, tax, accounting, fraud prevention or legal defense purposes.
11. Users in Europe, the United Kingdom and Switzerland
If you are located in the European Economic Area, the United Kingdom or Switzerland, you may have additional rights under applicable data protection laws, including the GDPR or UK GDPR.
These rights may include access, correction, deletion, restriction of processing, objection to processing, data portability, withdrawal of consent and the right to file a complaint with your local supervisory authority.
MarketRoom.ai will handle such requests in accordance with applicable law.
12. Notice for California Residents
If you are a California resident, you may have rights under California privacy laws, including the right to know what personal information is collected, how it is used, with whom it is shared, the right to request access, correction or deletion of personal information, and the right to opt out of the sale or sharing of personal information, where such rights apply under law.
MarketRoom.ai does not knowingly sell users' personal information for money.
However, if advertising, analytics or remarketing tools are used in a way that may be considered "sharing" or "sale" under California law, users may exercise opt-out rights through the mechanisms provided on the Website or by contacting:
support@marketroom.ai
13. Marketing Communications
MarketRoom.ai may send users marketing communications, updates, offers, professional content or information about new features, where permitted by law or based on user consent.
Users may unsubscribe from marketing communications at any time by using the unsubscribe link or by contacting:
support@marketroom.ai
Even after unsubscribing from marketing communications, MarketRoom.ai may still send service, operational, legal, security, account or payment-related communications.
14. Cookies
MarketRoom.ai uses cookies and similar technologies as described in its Cookie Policy.
Users may manage cookie preferences through the cookie banner, preference center on the Website or browser settings, where available.
Blocking or disabling certain cookies may affect the functionality of the Website or the Service.
15. Children's Privacy
The Service is intended only for users aged 18 and above. MarketRoom.ai does not knowingly collect personal information from minors.
If we become aware that personal information has been collected from a minor, MarketRoom.ai may delete the information and the related account.
16. Business Transfers
In the event of a merger, acquisition, investment, restructuring, sale of business, transfer of assets or similar transaction, personal information may be transferred to the relevant party as part of the transaction, subject to applicable law and protection of user rights.
17. Changes to This Privacy Policy
MarketRoom.ai may update this Privacy Policy from time to time.
In the event of a material change, MarketRoom.ai may publish a notice on the Website, send an email notice or provide notice by another reasonable method.
Continued use of the Service after the Privacy Policy has been updated constitutes acceptance of the updated Privacy Policy, where permitted by law.
18. Contact
For questions, requests or privacy-related inquiries, you may contact us at:
support@marketroom.ai